This new collaboration from Open Sistemas with Merck, aimed to optimize the resources that the company invested in the call center. They needed an efficient system that would allow them to quickly know the collegiate physicians in a certain place and if a physician had a collegiate number or not.
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Identified Demand / Problem
- New user registering in Univadis has a high grade of fraud
- Registering form has no capability to identify valid users
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Description
- The portal www.univadis.es for doctors has currently more than 40.000 users
- New user requests is above 30 per day
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How the problem was solved
- Web service query that confirms if the user has a valid government doctor id using first name, second name and province.
- Identifies directly users that are collegiate doctors.
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Business outcome
- Reliable, reusable and connectable solution
- Cost saving in call centres
