Open Sistemas

Pedro de Valdivia High School needed to update their customer management system, improving and optimizing their tools. They reached out to Open Sistemas that solved this need using an open source environment.

• Identified Demand / Problem

  • Need of a centralized control of customers at a national level using a tool that is extensible and adaptable to the organization

• Description

  • Customer management system
  • Customer control of the different offices of the institution throughout the country

• How the problem was solved

  • Opensource CRM deployment
  • Customized solution based on SugarCRM that provides flexibility and ease of use
  • Personnel training

• Business outcome

  • Improvement in internal management and service quality
  • Real time information to support decision taking