Open Sistemas

Telecom company Orange wished to refresh their image as an innovative company, and to reduce drastically the volume of paper they used. With this goal in mind they contacted Open Sistemas.

• Identified Demand / Problem

  • Content distribution e-books
  • Paper use reduction / saving
  • Innovative image
  • Electronic ink concept

• Description

  • Linux development environment required
  • C/C++ development on Linux
  • Specific graphic environment

• How the problem was solved

  • Specific development over e-book Linux framework
  • USB based reading systems development
  • Developments with synchronizers with CMS in the Internet

• Business outcome

  • Paper use reduction and innovative image
  • Better user experience due to e-ink concept

When Orange contacted Open Sistemas they did it with a clear goal: to improve their mobility devices, extending this way their service portfolio.

• Identified Demand / Problem

  • New telephone services for smartphones and tablets
  • The user generates content: web 2.0 + mobility
  • Connectivity with CMS systems

• Description

  • Specific development for Ipad
  • Accessibility via tablet for business and individuals
  • Documental management Internet environment

• How the problem was solved

  • Development Apple client for Ipad
  • Selectively synchronize contents with documental management system
  • Publication in Facebook and Twitter

• Business Outcome

  • Content synchronization improvement
  • Increase of usability and network interaction

Another of the projects that Open Sistemas developed for Orange was focused in content management. Access to information had to be improved, and at the same time take advantage of its generation capacity.

• Identified Demand / Problem

  • Regular user content generation and publication
  • Smartphones and tablets facilitate connectivity and turn process more agile
  • Extend service offering including content management

• Description

  • Android is chosen as reference platform
  • Contents are generated by the user
  • Synchronization environment Facebook / Twitter

• How the problem was solved

  • Documental management service
  • Access through Android devices
  • Business and individual oriented
  • Selective synchronization of multimedia content
  • Publication in social networks

• Business outcome

  • Technical team receives updates periodically
  • Better use of content contribution

Within the specific field of action of the Tax Agency Open Sistemas develops a project of analysis, comparison and selection of OLAP engines based on a study of this institution casuistry, which is the low time of response in a data query from the users and a massive quantity of information looked up.

• Identified Demand / Problem

  • Identify an optimum solution of OLAP motor
  • High requirements on capacity and space and limitation on database design
  • Final response time under 1 second

• Description

  • High sizes for standard databases
  • Lack of specific tools

• How the problem was solved

  • Consultory and analysis of problem at a business and technical level
  • Identification and selection of tool
  • Analysis of optimum data model and valuation Mondrian / SyBaseIQ

• Business outcome

  • Optimum tool selection
  • Implantation process

This project with Telefónica was very interesting for Open Sistemas, not because of its complexity, but because the credibility of the Aplicateca platform depended on the correct operation of these applications. And they goal was achieved.

• Identified Demand / Problem

  • Need to deploy two open source applications in the SaaS platform
  • Reliability and scalability to thousands of users

• Description

  • Defined launch date for Aplicateca
  • Provisioning and Single Sign On required software modification

• How the problem was solved

  • An expert team of Linux programmers
  • Provisioning y Single Sign On module developments in both applications
  • A Call centre 24x7 to provide support

• Business outcome

  • Aplicateca was successfully launched in September 2009

One of the projects developed by Open Sistemas for the UNED had as an axis their aLF Platform. The University wanted to improve their online platform, optimizing the availability, the frequency of the communication with the customer and their campaigns.

• Identified Demand / Problem

  • Provide support to the platform and new features development
  • Focus on online formative content quality
  • Content errors, navigation and accessibility problems

• Description

  • Databases not updated and information segmentation
  • Lack of specific tools

• How the problem was solved

  • Technical support team for aLF/openACS platform with dotLRN
  • Software development and adaptation to aLF platform
  • Development of Quality Project in online training

• Business outcome

  • Improvement of content quality
  • Decrease of content issues

The project implied giving a training course on JBoss technology for the Ayuntamiento de Alicante. JBoss is an open source J2EE application server. Being based in Java, JBoss can be used in any operative system where Java is available. The main developers work for a service company, JBoss Inc., acquired by Red Hat in April 2006, founded by Marc Fleury, the creator of the first version of JBoss.

• Identified Demand / Problem

  • Plan, design and execute formative courses regarding JBoss technology
  • Execute specifically a course on JBosss App Server

• Description

  • Course and content design according to student type, time schedule, means and availability
  • Training is supported through an online model

• How the problem was solved

  • Design and execution of custom-made courses
  • Follow-up
  • Blended learning model, with wide support of e-learning systems

• Business outcome

  • Successful integration on JBoss technology use
  • Extension to other areas due to the success obtained

The project consisted on the implantation, starting and training of a Moodle environment for the Inspección de Consumo of the Junta de Extremadura, together with the hosting and subsequent support of the platform.

• Identified Demand / Problem

  • Demand of a Moodle service via SaaS
  • Reliability and scalability to thousands of users

• Description

  • Corporative environment. Service of Inspection and Consumption
  • Initial training, documentation, support

• How the problem was solved

  • LAMP environment Xen virtualized
  • Moodle deployment, documentation and training
  • Support and control service

• Business outcome

  • Moodle SaaS service active for Junta Extremadura

ICEA (Investigación Cooperativa entre Entidades Aseguradoras y Fondos de Pensiones), the first association of insurance entities that was created in Spain, turned to Open Sistemas to optimize their online platform. They needed to develop extensions and system improvements, and that was what these professionals made possible.

• Identified Demand / Problem

  • Give support to platform and development of new features
  • Data saving and availability problems
  • Support service to production environment

• Description

  • LAMP environment in high availability
  • Environment containing the most important insurance companies in Spain

• How the problem was solved

  • DOKEOS platform deployment and clustered LAMP systems
  • Custom-made content development
  • Dokeos customized extensions development
  • Complete hw and systems support service

• Business outcome

  • Around 30.000 students
  • Significant decrease of content issues

Pedro de Valdivia High School needed to update their customer management system, improving and optimizing their tools. They reached out to Open Sistemas that solved this need using an open source environment.

• Identified Demand / Problem

  • Need of a centralized control of customers at a national level using a tool that is extensible and adaptable to the organization

• Description

  • Customer management system
  • Customer control of the different offices of the institution throughout the country

• How the problem was solved

  • Opensource CRM deployment
  • Customized solution based on SugarCRM that provides flexibility and ease of use
  • Personnel training

• Business outcome

  • Improvement in internal management and service quality
  • Real time information to support decision taking