Case studies
Integral maintenance and outsourcing
Customer: María Martínez Otero
TheM aría Martínez Otero company is one of the mainfurniture companies of Galicia, with clients such as Zara (Inditex).
Troughits subsidiary branch called NetArtWork, the María MartínezOtero company asked Open Sistemas to get in charge of all thetechnological aspects of the company:
E-mail managing in all the company domains, including antivirus and antispam systems.
Corporative web managing and updating.
Managing of the different company domains.
24h telephonic and e-mail support for any irregularities on both Windows and Linux platforms.
At the moment, the mean time used for irregularity resolutions is lessthan an hour. This fact guarantees the customer to have anuninterrupted service.
Untilnow, several companies have trusted in Open Sistemas and its technology supporting department.